Terms & Conditions

We can Deliver Locally – Interstate or Internationally via our partner Networks

At Rainflorist, we can arrange same-day delivery of flowers and gifts within the Nillumbik area, as well as deliveries throughout most areas of Australia and several Overseas countries via the Interflora network. Extra charges may apply for interstate, restricted areas and overseas deliveries – please call us directly for more information 03 9438 5565

Same Day Delivery

Same day delivery is guaranteed, when the order is placed by 1:00 pm weekdays (AEST) and by 10:00am Saturdays. Any orders received after these cut times will be delivered on the next working day (except with prior arrangements are made, please phone if you have any queries).
There is no delivery service on Sundays except for Valentine’s Day, Mothers’ Day and other special events.

Standard domestic deliveries will be made anytime between 9am and 6pm unless otherwise confirmed. Deliveries to business addresses or schools must be specified and we will deliver prior to 5.00pm.

As deliveries are outsourced to a local courier – we will do our best, however we cannot guarantee timed deliveries – if your delivery is urgent please call us directly on 03 9438 5565 and speak with our staff.

If we are given an incorrect address (and a recipient contact number hasn’t been provided) we are able to re-deliver your order for an additional delivery charge on the next available delivery day. If the recipient is not able to receive the flowers at the time of delivery, our couriers will leave the flowers in a safe location, also with a calling card in their letterbox. If the courier is unable to leave the order, we will phone the sender to arrange a new delivery time and an additional delivery fee will apply.

Timed Deliveries

As deliveries are outsourced to a private courier – we will do our best to accommodate your preferred delivery time. However we cannot always guarantee timed deliveries due to many factors – if your delivery is urgent please call us directly on 03 9438 5565 or email us on info@rainflorist.com.au[/vc_column_text][/vc_column][/vc_row]

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Rainflorist is committed to providing exceptional quality, floral design and customer service for almost 15 years, please contact us on 03 9438 5565 or info@rainflorist.com.au if you require further assistance.

Substitutions

The team at Rainflorist will make every effort to execute your order as per your selection, however sometimes we may need to substitute a flower or sundry item because of seasonal changes or product unavailability, we will use a flower/sundry of similar value, colour and style, in order to deliver your important gift without delay.

Delivery

Same day delivery is guaranteed, when the order is placed by 1:00 pm weekdays (AEST) and by 10:00am Saturdays. Any orders received after these cut times will be delivered the next working day. (except with prior arrangements are made).

There is no delivery service on Sundays except for Valentine’s Day, Mothers’ Day and other special events.

Standard domestic deliveries will be made sometime between 9am and 6pm. Deliveries to business addresses must be specified and we will deliver before 5.00pm.

Public Holidays

Rainflorist is closed on public holidays; your order will be executed the following business day.

Interstate/International Orders

We accept and can organise orders worldwide using the Interflora network; however, Rainflorist will only deliver its own arrangements & bouquets within the Nillumbik shire and suburbs’ listed. In some cases there will be a need to charge additional delivery fees for restricted or rural delivery area, however Rainflorist will contact you regarding these fees if applicable.

Pricing

All prices on our website include the appropriate taxes.

Cancellations & Changes

Refunds can be accepted 24 hours prior to the delivery day. We are unable to offer a refund on the day of delivery as the flowers and gifts will already be in preparation or transit. To make any changes to orders please call 03 9438 5565

Refund Conditions

Please contact us within 48 hours of receiving your fresh flowers to share your concerns.

Alternatively, send a photo of your arrangement and concerns to us at info@rainflorist.com.au or return the product to the store so we are able to assess the issues that relate to your product.

As each flower is unique, so too are your special requirements and concerns regarding your order, so we ask that you contact us directly on 03 9438 5565 or info@rainflorist.com.au to discuss any queries or concerns you may have in relation to your order as a number of solutions may be available to you.

All refunds for orders are credited back to the original credit card or PayPal account on which the original order was processed.

Unfortunately, due to store policy. We cannot arrange a re-delivery of fresh flowers or supply a refund if the original flowers have been disposed of. We need to inspect them to assess the cause of the problem.